At Echo Eden LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, our 7-Day Return and Exchange Policy ensures that you can shop with confidence.

1. Eligibility for Returns and Exchanges

  • Items must be returned within 7 days of the delivery date.
  • Items must be unused, in their original condition, and in the original packaging with all tags and labels attached.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., cosmetics, skincare products)
  • Custom or personalized items
  • Gift cards
  • Sale or clearance items

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [Your Contact Information] within 7 days of receiving your order to request a return authorization.
  2. Provide your order number and the reason for the return or exchange.
  3. Once your return is approved, you will receive detailed instructions on how to return the item.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee receipt of your returned item.

5. Processing Returns and Exchanges

  • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your return.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
  • For exchanges, the new item will be shipped to you as soon as the returned item is received and inspected.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions about our 7-Day Return and Exchange Policy, please contact us at:

Echo Eden LLC
[Your Contact Information]

Thank you for shopping with Echo Eden LLC. We value your business and are committed to ensuring your satisfaction.